Return and Shipping Policy
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a return or an exchange.
To be eligible for a return or an exchange, your item must be new, unused, uninstalled and in the same condition that you received it in. It must also be in its original packaging. Furthermore, the original packaging must be in like new condition.
All returns are subject to a 25% restocking fee.
All returns require an RMA (Return Merchandise Authorization) number. You can get this number by contacting us with your return request (email@example.com).
Returns without an RMA number will be refused. All returns are subject to our approval.
There are NO returns or exchanges on electronics, coil overs, fuel system components, turbochargers, engine internals, turbo kits, and any items that are deemed or marked as "special order."
Additional non-returnable items:
-Downloadable software products
Special Order Items:
There are no returns, exchanges or cancellations on special order items or items marked "special order."
General Return Info:
To complete your return, we require a receipt.
Please do not send your purchase back to the manufacturer. If you do so, we are NOT responsible for this item, nor can we process your return.
Refunds (if applicable):
In order to get a refund you must first contact us and obtain an RMA (Return Merchandise Authorization) number. After receiving this number, you may ship your item to us. Please write your RMA number on a copy of your original receipt and include it inside your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Thereafter, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be returned and then refunded, unfortunately sale items cannot be returned and refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 240 Chapel Road South Windsor, Connecticut US 06074.
Please allow 24 to 48 hours for us to process and ship your item.
We only ship within the United States and Canada; beyond that, we do not ship internationally. For a special international order exception, please contact us at firstname.lastname@example.org.
Shipping Damage Claims:
You must file a damage claim with the carrier or shipping company immediately. You must then notify us of a damage claim within 24 hours of receiving your item. We are NOT responsible for damage caused by the carrier or shipping company. We are also NOT responsible for damage caused by the manufacturer's shipping, packaging or handling. Please keep all damaged packaging and photograph the package and item(s).
To return your product, first obtain an RMA number and approval, then you should mail your product to: FocusMods.com, 240 Chapel Road South Windsor, Connecticut US 06074.
You are responsible for paying all of the shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of your item's initial shipping will be deducted from your refund, this includes items that shipped under our free shipping offer. Items that qualified for free shipping will have the actual shipping costs that we incurred deducted from any refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for return items that are lost or damaged by a shipping service.
If a shipment is refused and thereafter returned to us by the carrier (or shipping company), we reserve the right to bill the customer for any shipping costs that we may incur. This includes any return shipment costs and any costs to later resend the item.
We do not offer any warranty on the items that we sell. All items and products are covered only by the manufacturer's warranty. All warranty claims are subject to the manufacturer's policies, terms and conditions. Any warranty credit can only be issued once it is approved and authorized by the manufacturer.
All manufacturer warranty related shipping is the responsibility of the customer.